Refund Policy

Last updated: June 2024

1. Subscription Fees

All subscription fees for our SaaS platform (the "Service") are non-refundable except as required by law or as otherwise stated in this policy.

2. Free Trials

If you are not satisfied with the Service during a free trial period, you may cancel at any time before the trial ends without incurring charges.

3. Refund Eligibility

Refunds may be considered in the following cases:
- Duplicate payment
- Accidental charges
- Service not delivered as described
To request a refund, please contact us within 14 days of the charge.

4. How to Request a Refund

To request a refund, email us at support@sesmetric.com with your account details and reason for the request. We will review your request and respond within a reasonable timeframe.

5. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on this page.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at support@sesmetric.com.